Privacy Policy

Fresh Start Home Services

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Fresh Start Home Services ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

Providing and improving our services
Processing transactions and payments
Communicating about inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

Reply "STOP" to cancel SMS notifications at any time
You will receive a final confirmation message
All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions
Messages relate directly to requested services
No promotional content without specific consent

Help & Support:

Reply "HELP" or contact us at [email protected]
Support available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include major U.S. providers

SMS Data Protection Statement:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except aggregators and providers of text message services.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers:

Third-party vendors assisting in operations (payment processing, scheduling)
SMS providers solely for delivering consented messages
All providers are contractually obligated to maintain confidentiality

Legal Compliance:

Required by law or legal process
Protection of rights and safety

Business Transfers:

Mergers, acquisitions, or asset sales
Data remains protected under this policy

All categories above exclude text messaging originator opt-in data and consent, except aggregators and SMS providers.

5. Data Security

Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Regular security assessments
Employee data protection training
Breach notification protocols
Secure backup and disaster recovery systems

While we use commercially acceptable methods to protect your information, no method of transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

Analyze site traffic and behavior
Remember user preferences
Improve functionality
Measure service effectiveness

You may control cookies through browser settings.

7. Your Rights & Choices

Access, update, or delete personal information
Unsubscribe from marketing emails
Opt-out of SMS by replying "STOP"
Request information about data processing
Withdraw consent at any time
Lodge complaints with appropriate authorities

8. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the updated effective date.

9. Contact Us

If you have questions regarding this Privacy Policy, contact us at:

Fresh Start Home Services

Phone: 713-396-2079

Email: [email protected]

Website: https://freshstarthomesservice.com

By using our website and services, you consent to this Privacy Policy.